Refund policy

Our Commitment to Quality & Your Satisfaction At Artifabric, we partner with industry-leading print-on-demand providers to create unique, high-quality wearable art just for you. Each item is produced specifically for your order.

1. Our 30-Day Quality Assurance Window:

You have 30 days after receiving your item to report any issues related to defects, damage, or incorrect items received.
To be eligible for a resolution, your item must be in the condition you received it, unused and unwashed.
You'll also need the order number or proof of purchase.

2. How to Report an Issue (Defects, Damages, Incorrect Items):

Please inspect your order immediately upon reception.
If your item is defective, damaged, or if you receive the wrong item (e.g., wrong design, size, or color than what you ordered), please contact us within 30 days of delivery at support@artifabric.com.
Crucially, please include clear photos of the item and the issue, along with your order number. This helps us quickly evaluate the problem and work with our print provider to make it right.

3. Issues We DO Cover (Eligible for Replacement or Refund):

Defective or Damaged Products: Items that arrive clearly damaged or with a production flaw (e.g., misprint, ripped fabric).
Incorrect Item Received: If you received a different design, size, or color than what you specifically ordered through Artifabric.

4. Issues We DO NOT Cover (Non-Eligible for Free Replacement/Refund):

Buyer's Remorse / Change of Mind: As each item is custom-printed just for you, we cannot accept returns or offer free replacements/refunds if you simply change your mind, no longer want the item, or ordered the wrong item by mistake.
- Self-Correction: Please double-check sizing charts and product descriptions before ordering.
Incorrect Size Ordered by Customer: If you ordered the wrong size, we cannot offer a free replacement or refund. We highly recommend reviewing our sizing charts carefully before making a purchase.
Minor Color Differences: Please note that screen colors may vary slightly from printed colors. Minor variations are not considered defects.

5. How We Resolve Eligible Issues:

If your reported issue (defective, damaged, or incorrect item from our end) is approved, we will typically arrange for a free replacement of the correct item to be sent to you.
In some cases, a refund may be offered. We will notify you once we’ve received and inspected the evidence of your issue (via photos) and let you know if a replacement or refund was approved.
If a refund is approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

6. Items Sent Back to Us:

Please DO NOT send items back to us or our print provider directly without prior authorization.
Since items are custom-made and shipped directly from our print partners, we generally do not accept physical returns for most issues. We usually resolve issues based on photographic evidence.
If a physical return is required by us or our print provider, we will provide you with specific instructions and a return shipping label. Items sent back without first requesting an approved resolution will not be accepted.

7. European Union 14-Day Cooling-Off Period:

Due to the custom-made nature of our print-on-demand products, the standard 14-day "cooling-off" period for generic goods may not apply to personalized or custom-made items.
We adhere to our policy above: we will address issues related to defects, damage, or incorrect items received within our 30-day window.

8. Non-Returnable Items:

Unfortunately, we cannot accept returns on sale items or gift cards. (This is standard and good to keep).
Removed the perishable/custom/hazardous items part as it's not relevant to t-shirts.

9. Exchanges:

We typically do not offer exchanges in the traditional sense, as each item is made to order.
If you've received a defective, damaged, or incorrect item from our error, we will provide a free replacement of the correct item.
If you wish to order a different size or design due to a change of mind, you would need to place a new, separate order.

Need Help? You can always contact us for any return questions or issues at support@artifabric.com.